All orders are processed within 48 hours (after payment has been cleared). In the event where we need additional days to process your orders, we will inform you with a timeframe via the email address provided by you. For pre-order items, please refer to the pre-orders section below.
We are unable to cancel or make any amendments to an online order after it has been placed. Please choose carefully and ensure all details provided are full and correct at the time of order placement.
Amendments may include but are not limited to:
- Change of delivery address
- Change to colours and sizes
- Adding or removing items
- Applying discounts or rewards
- Full order cancellations
As our jewellery are produced in a small studio, please allow up to 4 weeks for your pre-order jewellery to be completed. In rare occasion we may need more time for production, we will inform you via the email address provided by you.
If you need a pre-order jewellery before the maximum production time, please send us a message using the Contact Us form.